lv44 Terms and Conditions

The following words and terms are used with specific meanings in these Terms:

• "Platform" or "Site" — The lv44 website and all associated digital services.
• "User" or "Member" — Any person who accesses services through a registered account on lv44.
• "Account" — The personal user profile created by registering on lv44.
• "Deposit" — The amount of funds added to a user's account.
• "Withdrawal" — The transfer of funds from an account to the user's designated payment method.
• "Bonus" — Promotional benefits, cash rewards or free gaming credits provided by lv44.
• "Wagering Requirement" — The obligation to place bets a specified number of times before bonus funds can be withdrawn.
• "We" / "lv44" — The organisation operating this platform.

These Terms are written in English and apply to users in Bangladesh.

2.1 Age Requirement

To open an account on lv44 and participate in any games or betting activities, you must be 21 years of age or older. Registration by minors is strictly prohibited.

2.2 One Account Policy

Each user may hold only one account. If the same person creates multiple accounts, all accounts will be permanently closed and all bonuses will be cancelled.

2.3 Accuracy of Registration Information

All information provided at the time of registration must be true, accurate and complete. Providing false information may result in account closure and forfeiture of any deposited funds.

2.4 Identity Verification (KYC)

lv44 may request identity verification documents at any time. Withdrawal processing may be delayed or suspended if verification is not completed. The following documents are accepted:

• National Identity Card (NID)
• Passport
• Driving Licence
• Proof of ownership of payment method

It is your responsibility to keep your account username and password completely confidential. To keep your account secure, please keep the following in mind:

• Never share your login details with anyone.
• Use a strong password containing letters, numbers and special characters.
• Avoid logging in on public or shared devices.
• Always log out after using your account.

If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately. lv44 will not be responsible for any transactions resulting from misuse of your login details.

4.1 Deposit Methods and Limits

lv44 currently supports the following payment methods: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳500. There is no maximum deposit limit, however transactions of higher amounts may require additional verification.

4.2 Withdrawal Methods and Limits

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals must be made using the same method used to make the deposit.

4.3 Transaction Verification

The following conditions must be met before a withdrawal request can be made:

• The account has been fully verified.
• The deposited funds have been used in at least one bet.
• There are no pending wagering requirements related to any bonus.

4.4 Anti-Money Laundering

lv44 is committed to preventing financial fraud and money laundering. Any suspicious transaction may be temporarily suspended pending investigation.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. This bonus is applicable only once and only one welcome bonus is given per account.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 20 times (20x). For example, if you deposit ৳1,000 and receive a ৳1,000 bonus, you will need to place bets totalling ৳1,000 × 20 = ৳20,000 before the bonus funds can be withdrawn.

5.3 Bonus Usage Conditions

• Bonus funds cannot be withdrawn directly.
• The wagering requirement must be met within the specified time limit after receiving the bonus.
• Some games may not count towards bonus wagering — contact the support team for details.
• Using multiple accounts to abuse bonuses is strictly prohibited.
• lv44 reserves the right to modify or cancel bonus offers at any time.

5.4 Other Promotions

From time to time lv44 offers special tournaments, cashback offers and seasonal promotions. Each promotion has its own terms and conditions, which will be detailed on the promotions page.

6.1 Game Operation

All games on lv44 are operated using certified Random Number Generator (RNG) technology, which ensures impartial outcomes. Game results are fully automated and free from any external influence.

6.2 Betting Limits

Minimum and maximum bet limits apply to each game and betting market. These limits are clearly displayed in the game interface.

6.3 Technical Errors

If a game remains incomplete due to a technical error, lv44 reserves the right to cancel that round and refund the bet. Exploiting bugs or errors in game software is prohibited and may result in account closure.

6.4 Live Casino and Sports Betting

In live games, the dealer's decision is final. In sports betting, event outcomes depend on the official announcement of the relevant authority. In any disputed outcome, lv44's decision will be considered final.

The following activities are strictly prohibited on the lv44 platform:

1. Creating or operating multiple accounts.
2. Opening or operating an account under another person's identity.
3. Exploiting vulnerabilities or errors in game software.
4. Playing games using bots, automated software or any other technical assistance.
5. Abusing or manipulating the bonus system.
6. Conducting money laundering or illegal financial activities.
7. Harassing or defrauding other users of the platform.
8. Attempting to deceive any lv44 employee under a false identity.

Involvement in any of the above prohibited activities will result in immediate account closure and all deposited funds may be forfeited.

The lv44 VIP Program has three tiers: Bronze, Silver and Gold.

8.1 Cashback Benefits

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.

8.2 Tier Advancement

Members can advance to higher VIP tiers through consistent gaming activity and active participation on the platform. Detailed criteria for tier advancement are available on the VIP Club page.

8.3 Cancellation of VIP Benefits

VIP status and associated benefits may be cancelled in cases of prohibited activity, breach of terms or prolonged inactivity.

lv44 places the highest importance on responsible gaming. We believe gaming should be a form of entertainment, not a cause of financial hardship.

9.1 Self-Restriction Tools

• Deposit Limit: Set a maximum daily, weekly or monthly deposit limit.
• Bet Limit: Restrict the amount of a single bet.
• Session Time Limit: Set the duration of each gaming session.
• Self-Exclusion: The option to temporarily or permanently close your account.

For detailed responsible gaming guidelines, visit our Responsible Gaming page. If you feel gaming is having a negative impact on your life, contact our 24/7 support team immediately.

lv44 uses SSL encryption technology to keep your personal information and financial transactions secure. Our data protection policy is as follows:

• Your personal information is never sold to third parties.
• Data is collected and used solely for the purpose of providing services.
• Your information is stored on secure servers.
• You can update your personal information at any time.

For the full privacy policy, please read our Privacy Policy page.

lv44 will not be liable in the following cases:

1. If a game is left incomplete due to internet disconnection or a technical error.
2. Losses caused by issues with the user's device or software.
3. Delays or errors by a third-party payment provider.
4. Account information being compromised due to the user's own negligence.
5. Service unavailability during unplanned server maintenance or system upgrades.

lv44 strives to maintain the highest service standards, but it is not possible to guarantee completely uninterrupted service. Our 24/7 support team is always ready to assist with any service issues.

12.1 Account Closure by lv44

lv44 may temporarily or permanently close any account in the following circumstances:

• Serious violation of the terms and conditions.
• Suspicion of fraud or money laundering.
• Providing false information.
• Being identified as an underage user.
• Extended inactivity (generally more than 12 months).

12.2 Account Closure by the User

You may request to close your account at any time. Before making the request, please ensure there are no unused bonuses or incomplete wagering requirements on your account. Withdraw any available balance before closure.

lv44 reserves the right to change, update, or amend these terms and conditions at any time. For significant changes:

• A notice of the change will be published on the website.
• A notification may be sent by email to registered members.
• Continued use of the site after any changes will be considered acceptance of the new terms and conditions.

Therefore, please visit this page regularly to stay updated on the latest version of the terms and conditions. The date of the most recent update to these terms and conditions is noted at the top of the page.

14.1 Support Contact

If you have any questions, complaints, or need assistance, please contact us:

• Live Chat: 24/7 Bengali support (live chat icon at the bottom right corner of the site).
• Email: [email protected]

14.2 Complaint Process

Please follow the process below to submit any complaint:

1. First, submit your complaint via our live chat or email.
2. Once we receive the complaint, we will investigate and generally try to respond within 72 hours.
3. If the issue is not resolved, it will be escalated to our senior support team.

14.3 Applicable Law

These terms and conditions are governed in accordance with fair and responsible gaming principles. lv44 is committed to ensuring the highest level of protection for users as a safe and reliable platform.